1) An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following documentation should the administrator provide to the management team?

2) Which of the following is a Linux command that is used for administrative purposes?

3) A technician is setting up a Windows server to allow remote desktop connections for multiple users. Which of the following should the technician configure on the workstation?

4) A customer is unable to open some files on their system. Each time the customer attempts to open a file, the customer receives a message that the file is encrypted. Which of the following best describes this issue?

5) Performance on a user's smartphone is degrading. Applications take a long time to start, and switching between windows also takes a long time. Which of the following diagnostic steps should a mobile technician take first?

6) The screen of a previously working computer repeatedly displays an OS Not Found error message when the computer is started. Only a USB drive, a keyboard, and a mouse are plugged into the computer. Which of the following should a technician do first?

7) A technician is troubleshooting an issue in which a service runs momentarily and stops at certain points in the process. The technician needs to determine the root cause of this issue. Which of the following tools should the technician use?

8) A technician is working on a complex, large-scale software deployment. In which of the following places would the technician most likely reference deployment instructions?

9) Which of the following methods would make data unrecoverable but allow the drive to be repurposed?

10) A user receives a new personal computer but is unable to run an application. An error displays saying that .NET Framework 3.5 is required and not found. Which of the following actions is the best way to resolve this issue?

11) A help desk team was alerted that a company-owned cell phone has an unrecognized password-cracking application. Which of the following should the help desk team do to prevent further unauthorized installations from occurring?

12) An administrator received an email stating that the OS they are currently supporting will no longer be issued security updates and patches. Which of the following is most likely the reason the administrator received this message?

13) An employee is using a photo editing program. Certain features are disabled and require a log-in, which the employee does not have. Which of the following is a way to resolve this issue?

14) Which of the following describes a vulnerability that has been exploited before a patch or remediation is available?

15) A technician is setting up a computer for a new user. A requirement is that the user’s documents are stored on a network location and not locally on the computer. Which of the following should the technician configure?

16) A technician needs to map a shared drive from a command-line interface. Which of the following commands should the technician use?

17) A network technician notices that most of the company's network switches are now end-of- life and need to be upgraded. Which of the following should the technician do first?

18) A desktop technician is mapping a remote windows share \\WinNAS\shared as a local disk z:. Which of the following commands should the technician run?

19) A technician is performing an in-place upgrade on a user's laptop. Which of the following is the most effective method of upgrading the workstation to the latest OS?

20) A company wants to perform an in-place upgrade of operating systems on all workstations. All types of removable storage are disabled for security reasons. Which of the following is the best way to upgrade while keeping security settings in place?

21) An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?

22) A technician is installing a cloud-based productivity suite and keeps getting an error message stating that the installation is unavailable. Which of the following troubleshooting steps should the technician try first?

23) A user recently installed an application that accesses a database from a local server. When launching the application, it does not populate any information. Which of the following command-line tools is the best to troubleshoot the issue?

24) A technician is 3-D printing high strength, carbon fiber-based filament parts for a customer order. Which of the following is the most important for the technician to use?

25) A technician recently installed a program that uses several anti-piracy technologies. When the program is launched, it briefly opens and then closes. Which of the following is most likely the reason?

26) A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)

27) Which of the following file types would a desktop support technician most likely use to automate tasks for a Windows user log-in?

28) A user frequently misplaces their Windows laptop and is concerned about it being stolen. The user would like additional security controls on their laptop. Which of the following is a built-in technology that a technician can use to enable full drive encryption?

29) Which of the following is used to apply corporate restrictions on an Apple device?

30) A computer technician is implementing a solution to support a new internet browsing policy for a customer's business. The policy prohibits users from accessing unauthorized websites based on categorization. Which of the following should the technician configure on the SOHO router?

31) A malicious actor uses multiple endpoints that are spread across multiple locations to target a single endpoint. Which of the following describes this threat?

32) Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check first?

33) A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists. Which of the following should the technician do next to mitigate this issue?

34) Recently, the number of users sharing smartphone passcodes has increased. The management team wants a technician to deploy a more secure screen lock method. Which of the following technologies should the technician use?

35) Which of the following is the best reason for a network engineering team to provide a help desk technician with IP addressing information to use on workstations being deployed in a secure network segment?

36) An administrator requires information about a server to identify the product owner and whether it has any business-critical services. Which of the following can the administrator refer to in order to find this information?

37) Which of the following is the quickest way to move from Windows 10 to Windows 11 without losing data?

38) A technician is deploying mobile devices and needs to prevent access to sensitive data if the devices are lost. Which of the following is the best way to prevent unauthorized access if the user is unaware that the phone is lost?

39) A team member provides a link to an online slide deck presentation so other team members can add to the presentation. The link does not work for any of the other team members. Which of the following should the team check first?

40) Which of the following provides information to employees, such as permitted activities when using the organization's resources?

41) A company wants to use its directory database to authenticate users to its wireless network. Which of the following should the company use to accomplish this task?

42) After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

43) Which of the following types of social engineering attacks sends an unsolicited text message to a user's mobile device?

44) A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM. Which of the following actions would the technician most likely take?

45) A help desk technician is setting up speech recognition on a Windows system. Which of the following settings should the technician use?

46) A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do next?

47) A small office reported a phishing attack that resulted in a malware infection. A technician is investigating the incident and has verified the following: All endpoints are updated and have the newest EDR signatures. Logs confirm that the malware was quarantined by EDR on one system. The potentially infected machine was reimaged. Which of the following actions should the technician take next?

48) Independent contractors often work from a business's lobby. Although the business has Wi- Fi. contractors often plug in their laptops to Ethernet ports in the lobby. Which of the following should a security engineer do to most efficiently address a potential security concern with this network setup?

49) A company wants to use a single operating system for its workstations and servers and avoid licensing fees. Which of the following operating systems would the company most likely select?

50) Which of the following is found in an MSDS sheet for a battery backup?

51) A user’s computer is running slowly. Web pages take several seconds to open, and applications are slow responding to user input. A technician opens the Windows Task Manager and sees the following information: Disk: 2% Network: 12% GPU: 15% CPU: 70% Memory: 97% Which of the following would a technician most likely do to resolve the issue?

52) A support specialist needs to decide whether to install a 32-bit or 64-bit OS architecture on a new computer. Which of the following specifications will help the specialist determine which OS architecture to use?

53) Which of the following commands is used to determine how a packet reaches a server?

54) MFA for a custom web application on a user's smartphone is no longer working. The last time the user remembered it working was before taking a vacation to another country. Which of the following should the technician do first?

55) A user reports getting a BSOD (Blue Screen of Death) error on their computer at least twice a day. Which of the following should the technician use to determine the cause?

56) A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?

57) A user’s computer is running slowly. Web pages take several seconds to open, and applications are slow responding to user input. A technician opens the Windows Task Manager and sees the following information: Disk: 2% Network: 12% GPU: 15% CPU: 70% Memory: 97% Which of the following would a technician most likely do to resolve the issue?

58) A user is experiencing issues with outdated images while browsing websites. Which of the following settings should a technician use to correct this issue?

59) A user's new smartphone is not staying charged throughout the day. The smartphone charges fully every night. Which of the following should a technician review first to troubleshoot the issue?

60) Which of the following prevents forced entry into a building?

61) A technician needs to install an operating system on a large number of workstations. Which of the following is the fastest method?

62) A user is working from home and is unable to access work files on a company laptop. Which of the following should a technician configure to fix the network access issue?

63) A technician is attempting to join a workstation to a domain but is receiving an error message stating the domain cannot be found. However, the technician is able to ping the server and access the internet. Given the following information: IP Address: 192.168.1.210, Subnet Mask: 255.255.255.0,Gateway: 192.168.1.1, DNS1: 8.8.8.8, DNS2: 1.1.1.1, Server: 192.168.1.10.Which of the following should the technician do to fix the issue?

64) Which of the following is used to detect and record access to restricted areas?

65) A company is implementing the 3-2-1 backup rule. Which of the following should the company do?

66) A technician uses AI to draft a proposal about the benefits of new software. When reading the draft, the technician notices that the draft contains factually incorrect information. Which of the following best describes this scenario?

67) Every time a user loads a specific spreadsheet, their computer is temporarily unresponsive. The user also notices that the title bar indicates the application is not responding. Which of the following would a technician most likely inspect?

68) Users are reporting that an unsecured network is broadcasting with the same name as the normal wireless network. They are able to access the internet but cannot connect to the file share servers. Which of the following best describes this issue?

69) An international traveler is concerned about others accessing the contents of their smartphone if it is lost or stolen. The traveler has enabled biometrics. Which of the following additional security measures further reduces the risk of unauthorized data access?

70) A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following should a technician do to resolve the issue?

71) A user is attempting to open on a mobile phone a HD video that is hosted on a popular media streaming website. The user is receiving connection timeout errors. The mobile reception icon area is showing two bars next to 3G. Which of the following is the most likely cause of the issue?

72) Which of the following operating systems is used to join a domain?

73) A technician must map a network drive on a piece of legacy equipment running an end-of- life OS. Which of the following is the best script to map the drive using simple Windows commands?

74) A technician is setting up a surveillance system for a customer. The customer wants access to the system's web interface on the LAN via the system's IP address. Which of the following should the technician use to prevent external log-in attempts from the internet?

75) A desktop technician is hardening a newly installed company workstation. Which of the following actions should the technician take? (Choose two.)

76) A company recently transitioned to a cloud-based productivity suite and wants to secure the environment from external threat actors. Which of the following is the most effective method?

77) An organization is experiencing an increased number of issues. A technician notices applications that are not installed by default. Users are reporting an increased number of system prompts for software licensing. Which of the following would the security team most likely do to remediate the root cause?

78) Which of the following filesystem types does the Linux OS use?

79) A technician is preparing to replace the batteries in a rack-mounted UPS system. After ensuring the power is turned off and the batteries are fully discharged, the technician needs to remove the battery modules from the bottom of the rack. Which of the following steps should the technician take?

80) A technician notices that the weekly backup is taking too long to complete. The daily backups are incremental. Which of the following would most likely resolve the issue?

81) A company would like to deploy baseline images to new computers as they are started up on the network. Which of the following boot processes should the company use for this task?

82) Which of the following authentication methods is token-based?

83) An application's performance is degrading over time. The application is slowing, but it never gives an error and does not crash. Which of the following tools should a technician use to start troubleshooting?

84) Which of the following is used in addition to a password to implement MFA?

85) Which of the following is the best way to distribute custom images to 800 devices that include four device vendor classes with two types of user groups?

86) An administrator must rename the administrator account on a Windows desktop. Which of the following tools is best for this task?

87) A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and also appears to become stuck during connection attempts. Which of the following is most likely causing the disruption?

88) A Chief Executive Officer wants to meet with remote employees in a way that will allow for collaboration and training. Which of the following software technologies is the best for this situation?

89) A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

90) Which of the following is an example of an application publisher including undisclosed additional software in an installation package?

91) A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user’s laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has most likely occurred?